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Frequently Asked Questions - GLTradePrint.com
IMPORTANT NOTICE REGARDING THE HARMONIZED SALES TAX (HST):


Ontario, Newfoundland, New Brunswick:
Effective July 1, 2010, the Harmonized Sales Tax (HST) will come into effect in Ontario. The HST will replace the current GST and PST lines on your invoice and be applied to taxable services and products at a rate of 13%. For more information, please visit: cra-arc.gc.ca/harmonization. All other aspects of your service will remain the same. If you have any questions, Contact Us.


British Columbia:
Effective July 1, 2010, the Harmonized Sales Tax (HST) will come into effect in British Columbia. The HST will replace the current GST and PST lines on your invoice and be applied to taxable services and products at a rate of 12%. For more information, please visit: cra-arc.gc.ca/harmonization. All other aspects of your service will remain the same. If you have any questions,"Contact Us.


Nova Scotia;
Effective July 1, 2010, the Harmonized Sales Tax (HST) in Nova Scotia will be 15%. For more information, click here: cra-arc.gc.ca/harmonization. All other aspects of your service will remain the same. If you have any questions, Contact Us.

FAQs

Using this website

Registering and Logging In

Designing

Designing Business Cards

Uploading

Posters, Flyers, etc.

Print Features

Placing Orders

Pricing

Shipping

Technical

Reward Program



Using this website

Does it take a lot of time and effort to design and place a printing order?

No, it takes only a few minutes to design and place a printing order. The effort required is also insignificant, as the user interface is very easy to use.

It takes less time to design and place an order on our website than the time it takes to visit your local print shop. Moreover, it is possible to design and place an order 24 hours a day, 7 days a week.
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Do I need computer expertise to use this site's services?

No, you do not need any computer expertise to use our website. If you can use an internet browser, you will be able to place an order for print products.

You will be able to upload your design or create one from scratch as long as you know how to click with a mouse and browse through webpages.
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What is the workflow for designing and ordering?

Workflow for designing and ordering: Work Flow
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How can I get additional assistance?

You can get additional assistance by clicking on the Help button on the right top hand corner of the page.

"Help" provides detailed information about the process of designing business cards, uploading designs for posters and flyers, and placing an order.

You can also call our toll free number, 1-866-817-7133, to ask any questions not answered at our website. Go back to TOP


What is Shopping Cart?

The Shopping Cart is exactly like a shopping cart used at a supermarket or other store.

The Shopping Cart holds the designed or uploaded business cards, posters, and flyers before checking out. As long as print items are inside the shopping cart you can remove them from the cart (Delete), hold them for later (Hold), or even add another of the same item in the cart (Duplicate).

When you are satisfied with the contents in the shopping cart, you can proceed to check out.
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What is My Library?

"My Library" holds all your uploaded images. You can select any image from this library for later use as a logo or photograph or as background image for business cards.
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What is My Profile?

In "My Profile" you can enter your contact information.

If you enter your contact information in "My Profile", shipping and payment addresses will be automatically filled in using this information. If you are designing business cards, the contact information in your business card will also be filled in using the contact information entered in "My Profile".

You can also change your password in "My Profile".
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How can I access Shopping Cart, Orders, My Library and My Profile?

"Shopping Cart", "Orders", "My Library" and "My Profile" can be accessed from a menu.

These pages contain personalized data (e.g., previously designed business cards, previously uploaded images, etc.), and therefore, they are grouped together and put in a separate menu. This menu becomes the main menu, with white text on grey background, when you are in this personalized part of the website.
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How can I access Products, Pricing, Promotion and Contact Us?

You can access Products, Pricing, Promotion and Contact Us from the main menu, with white text on grey background, located at the top of the page.

When you are in the personalized part of the page, Products, Pricing, Promotion and Contact Us, is moved to the top right hand corner of the page.
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Registering and Logging In

How do I register?

To register your account, enter your email address and click on "Register". You will receive a verification email containing your user name and password. The email address you provided upon registration is your Permanent User Name.

Please enter your information in My Profile. The system will automatically transfer the information to your business card and Shipping & Billing Forms, thus saving you time and effort.

Please Note that password provided is case sensitive. Also, you must click on link received via email in order to activate your account.
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Why do I need to register?

You need to register before you can place an order for business cards. Registration is required to protect your privacy, so that nobody else can use your e-mail address to register an account at our site. Therefore, we send a verification e-mail as part of the registration process to verify your e-mail address.

Registration also means that you can access your shopping cart, previously designed business cards, previously uploaded images, previous orders and invoices at any time. All you have to do is log in, and all this information will be at your finger tips
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Will I receive SPAM or unsolicited email by registering with my email address?

No, you will not receive SPAM or unsolicited e-mail. We do not share your e-mail address or any other personal information with any third party. We also do not send unsolicited e-mails without your consent as required by law.
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How do I login to my account?

Login by entering your e-mail address (Permanent User Name) and password received in verification e-mail sent to you when you registered your account. If you click on the box above "Login" button, the computer will remember your User Name and Password.
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I forgot my password. What should I do?

Please click on "Sign In", and choose "Forgot your password ? Click Here". Please enter your e-mail address, and we will e-mail you a temporary password. You can always change the temporary password in "My Profile".
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I cannot activate my account. What should I do?

Please click on the link in the e-mail sent to you after registration to activate your account. If there is a problem with the link, please make sure that your e-mail software can show HTML e-mails.
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Designing

Do I need to be an expert designer for designing?

No, you do not need to be an expert designer. In fact, you do not need any design expertise or knowledge to design online at our website.

Designing has been made very easy, and it should not take more than a few minutes to create your own customized design.

We have put 1000s of background images and professionally created design layouts for you. You can select from various pre-designed elements and create a professional design in no time.
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What is Free Edit?

Free Edit allows you to further modify your business cards, without any previous graphic experience. To make changes to your business cards, you must highlight the area that needs to be changed. With Free Edit you can:

1. Move selected objects freely to each corner of your business card.
2. Import objects (text, logo, background, photos, etc…)
3. Choose from variety of available fonts and sizes.
4. Check spelling of words.
5. Find and replace information.
6. Redo & undo information.
7. Insert characters such as © and etc...
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Designing Business Cards

How Do I create business cards?

You can create your own business cards in 3 different ways. Please click here to get more detailed descriptions of each of the 3 different ways of creating your business cards.
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How do I upload a logo and/or photo and apply it to my business cards?

You can upload an image for your logo or photo in My Library:

1. Login your account.
2. Click on My Library.
3. Upload an Image for your logo and/or photo.

When designing your business cards:

1. Select an Image for your logo and/or photo by clicking on "Select".
2. If your image is not in My Library click on "Upload" to browse and upload an image from your computer.
3. You can customize your logo and/or photo using Free Edit.

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Can I change the information in the text field, e.g. "Company Name" or "Website Address?

To change the information in the text field, you need to go to the"Form Filling" page and update the information in the corresponding fields. Please click on "Update" to see how the changes will appear on the business card.
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Can I upload a vertical business card design?

Yes, you can upload a vertical business card design. The upload design has to be 2.25" x 3.75", as the vertical business card will be 2" x 3.5" with 0.25" required for bleed.
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Uploading

What resolution and graphic format is best for uploaded artwork?

For best results, save your artwork at 300 dpi (dots per inch) to be uploaded. Higher resolution provides a more clear image for your business cards. We recommend the following formats for upload: .PDF, .TIFF, .JPEG
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Posters, Flyers, etc.

How do I print Posters or Flyers?

You need to upload the design of poster or flyer. For more detailed information, please click on any of the links below:
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Print Features

What is 2-in-1 business card/phone card?

Unlike other traditional business cards, you can add prepaid long-distance minutes to each of your business cards. This value-added option has been proven to be a successful marketing tool for many of our users.
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What are the benefits of adding the calling card feature to my business cards?

By adding the long distance feature to your business cards, you are offering an added value along with your business cards. In addition, your business cards will become an excellent trade show gifts, thank-you gifts, or they may also be used as a gift-with-purchase.
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Can I choose specific paper types for my print products?

Yes, you chose from different paper types for your print products. For business cards, you can choose either 12pt Matte or UV coated 12pt Gloss paper.
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What type of finishing is offered for my print products?

You can have either normal finishing or UV coating.
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Where can I find a glossary of print terminology used?

You can find a glossary of print terminology used in the help page.
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Placing Orders

What type of information do I need to provide to place an order?

You need to provide billing and shipping addresses, and you need to choose the delivery type. Also, you need to pay for the order with your credit card.
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Can I place an order from anywhere in the world?

Yes, you can place an order from anywhere in the world, as you will be placing order over the internet.
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What are the methods of payments offered?

You can pay with Visa, MasterCard, or Discover credit cards.
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Is this site secure for credit card transactions?

Yes, during checkout steps, the site uses SSL with 128-bit encryption which makes all transactions completely secure. After finishing the checkout process, you may get a message that you are leaving secure pages.
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Do you store my credit card information?

No, we do not store your credit card information. We use the information provided by you to complete the monetary transaction, and discard all information except the last 4 digits of your credit card number. The last 4 digits are stored for your future references. You will be able to see the last 4 digits of your credit card in the invoice.
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Can I use 2 separate addresses for shipping and billing?

Yes, you can use different addresses for shipping and billing.
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Do you provide an invoice for my purchase?

Yes. After logging into your account, please click on "Orders" to see the invoices of previous orders.
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What are the minimum and maximum quantities per order?

The minimum quantity per order is 125, and the maximum quantity is 10,000.
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Pricing

What are the costs to print business cards, flyers and posters?

For pricing, please visit our pricing page.
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What is the cost to add phone card to the back of my business cards?

There are no additional charges to add Air Time to your business cards. The minutes offered are accessible from US and Canada to call worldwide. The long distance minutes are pre-paid and therefore, there is NO ADDITIONAL APPLICABLE CHARGES OR FEES.
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Do different paper qualities and finishings change the costs?

Yes, different paper quality and different finishings change the costs. For details, please check our prices.
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If I order greater quantities will I receive discounted pricing?

Yes, as the quantity of the print products you are ordering increases, the cost per print product also decreases. For example, the cost per business card for an order of 250 businsess cards is higher than the cost per business card for an order of 1000 businsess cards.
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Shipping

What is the cost of shipping?

Shipping costs are based on your postal code however we offer Flat Rate Standard Delivery within Ontario for $10.00, and Flat Rate Standard Delivery within the rest of Canada and the United States for $20.00 CAD Go back to TOP


What shipping options do you offer?

We offer Economy, Standard and Express Delivery Go back to TOP


Which countries do GLTradePrint ship to?

We only offer shipping to US and Canada.
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Does GLTradePrint ship to P.O. Box addresses?

No, at this time we cannot provide shipping to P.O. Box Mailing Addresses.
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Technical

What can I do if I experience technical difficulties while using GLTradePrint?

Our technical support agents are standing by to help you with any questions you might have. Click on Contact Us and fill in the required fields on the page. A technical support agent will contact you within few hours.
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My browser is not Java-enabled. What should I do?

If you want to use "Free Edit", you need to enable Java in your browser.
Download Java Virtual Machine .

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I get an error message and cannot upload my design?

Most probably there is a problem with the file containing the design that you are trying to upload. It is recommended that you save your design in another file format and try to upload the newly saved file.
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Does a slow computer affect using this site?

A slow computer does not affect using this site. If your computer is fast enough to run a browser and to browse the internet, there should be no problem in using this site.

If you are using "Free Edit" to customize your design online, it is better to use a faster computer with more RAM (Random Access Memory), because "Free Edit" runs a java applet (java applets require extra processing power).
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Does using FireFox, Netscape, Opera or other browsers cause a problem with this website?

Using FireFox, Netscape, Opera or other browsers do not cause any problem while visiting this website. Our site can be used on any browser, including but not limited to Internet Explorer, FireFox, Netscape, and Opera.
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Reward Program

What is the Reward Program?

In showing our appreciation for your continued patronage and support, we have decided to give something back to our customer. This is why we have launched this great Reward Program.

Our Reward Program is as simple as it sounds. While shopping online at GlTradePrint.com you will earn Reward Points for the money you spend.
Once Reward Points are earned, you'll be able to redeem them for credit and pay for future purchases at GlTradePrint.com.

The Reward Program began on 27th of September, 2011. All purchases made after this date will earn points automatically.
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How does the Program work?

When an order is placed, the total amount* of the order will be used to calculate the number of points earned. These points are accumulated to your Reward Account and will stay there until you redeem them for credit.

You must login to your account in order to view the balance of your points or to redeem your points for credit.

During the checkout process you'll be able to pay for your order with your credit balance.

* shipping cost and taxes are excluded; see FAQ for more details.


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Points and Values

Currently, for every $1.00 spent at GlTradePrint.com you will earn 100 points.

The example below will help you determine the value of your points:
          Production Cost:  $100.00
          Number of points collected:  10,000
          Dollar Value of Points Earned:  $2.00

Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.
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Redeeming Reward Points

If you have a balance in your Reward Account, you can redeem those points for credit by visiting your Reward Account.

During the checkout process, on the same page that you select a payment method, there will be an option to use your Credit balance.
Please note, you will need to provide credit card information, but will not be charged in case there is enough Credit to cover the cost of your purchase.
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Will I earn points for shipping fees?

No. When calculating the number of points earned, the shipping fees are excluded.
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Products Restrictions

Currently, no restrictions apply to what items may be purchased using your credit balance.
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Products on sale Restrictions

Currently, all items which have been discounted can be purchased using your credit balance.
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Conditions of Use

  • Reward Points are only available to registered GlTradePrint.com members.
  • Reward Points can not be transferred between members.
  • Reward Points can not be exchanged for cash under any circumstances.
  • When buying with Credit, you will still have to select another payment method if there is not enough Credit balance to cover the cost of your purchase.

Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
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